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Oana Buse
Oana Buse
13:38 17 Feb 20
I recently purchased a Vitavia greenhouse. The product in itself is lovely, however there were 3 glass panels which were broken when we opened the packages. We called them to see if they can send us replacements for the 3 broken glasses and a few more clips as it appeared we didn't have enough to secure all windows. We were rudely informed that we must have lost the clips and they cannot send us replacement glasses. Instead we should get some cut and they will cover the bill. Therefore we need to extend more time, resources and effort into bringing together all the bits to finalise our greenhouse despite the fact that none of this is our fault and it is Vitavia's responsibility to ensure the product and all its components are delivered safely and intact to the customers. This is appalling customer service.
David Smith
David Smith
14:29 26 Dec 19
Purchased through Costco, delivered on time with a very helpful delivery guy, followed with excellent helpful customer support to arrange installation. Tony and Issac turned up when they said they would and did a great job building our green house. I can't fault thier workmanship and thier friendly attitude. The finished product is a credit to the product and the whole experience with Vitavia. Would definitely recommend them to anyone.
Maggie McHugh
Maggie McHugh
13:17 11 Oct 19
We have purchased the Saturn greenhouse (used to be called Colorado). Looks good but it leaks in every corner where the top glass meets the acrylic bottom panels. And yes, we have installed the seal correctly and put the clips in place. Vitavia staff suggested that leaky greenhouse should be acceptable, but I am not happy with it. We will be getting a tube of sealant and hope this will do the trick. Has anyone had this problem? Thanks for reading, Maggie
Sally Wilson
Sally Wilson
15:00 01 May 19
We were set on ordering our greenhouse from a different company till we saw the Vitavia range. We were guided through the various choices of size, colour, glass type and accessories etc. We ordered the Phoenix 12x 8 with some extras. Very competitive price and delivered/ erected within the dates provided. We have enjoyed using it and cannot speak highly enough of the service and product. It’s a high quality greenhouse and friends/ family who have seen it are also very impressed. I would recommend you get one too!
Agents of Field
Agents of Field
22:37 20 Mar 19
Great Greenhouse & a great service! Absolutely delighted with this company. If you want a quality greenhouse with great customer service and aftercare, go with these guys. It's a family run company who care about their customers.
Ali
Ali
20:42 25 Feb 19
Couldn’t recommend Vitavia more highly. Great customer service from initial enquiry, to helping guide me through the options to find out what was the right fit for my needs and my garden, right through to installation. So happy with the quality of our new greenhouse, can’t wait to get planting!!
Cassie Williamson
Cassie Williamson
13:53 23 Jul 18
I love my Vitarvia greenhouse, I was lucky enough to get it two years ago and have enjoyed getting my hands dirty gardening. This is my favourite time of year, harvesting lovely fresh vegetables having grown them from seed in started in the greenhouse. Thank you Vitarvia you've been magic.
john horrocks
john horrocks
07:46 22 Jun 18
This is an excellent product which ive just finished installing on a large deck rather than on a concrete base, mainly because we don't have much level ground. If you do this then top tip is to to raise the eaves height by 4" while providing a solid means of fixing is to fix the steel base provided onto 4" x 2" using the legs designed to be buried in concrete suitably shortened and drilled to accept screws. Loses one star because a piece was wrongly labelled and had to be replaced, but not without lots of photos and the Spanish inquisition from the customer services manager. Sorted in the end but took 4 days to get the new part.
Carl Andrews
Carl Andrews
19:54 09 May 18
My Casandra greenhouse is wonderful I’m so happy! The large doors make it easy to push my wheelbarrow in and out. It’s spacious and the build quality unrivalled, I wouldn’t be without it now and only wish I had it sooner. Everyone at vitavia is lovely helpful and honest. Couldn’t recommend them enough. Thankyou😁
Vikki Prodger
Vikki Prodger
19:35 09 May 18
What can I say I love my Casandra greenhouse! Currently spend more time in there than in my home! Can’t thank everyone at Vitavia enough for such a great addition to my garden don’t know what I’d do without it now. Will carry on recommending your products to anyone who will listen and inform them of what a caring, helpful and genuine family run business you have. Looking forward to tasting my first crops!
Andrew Allen
Andrew Allen
15:07 09 May 18
Love this greenhouse!! It was really easy to put together, with step-by-step instructions, and the delivery driver ensured that all the bits were safely stored, as not to break. The structure itself is sturdy and secure, so no worrying about it being blown over in high winds. This has provided a brilliant solution for a small garden and would highly recommend! Thanks Vitavia!
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