Privacy Policy

Vitavia Garden Products Ltd is committed to protecting and respecting any personal information you share with us.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might.

We will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time).

We may use and process your personal information where this is necessary to;

i). perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.

ii). respond to correspondence you send to us and fulfil the requests you make to us

iii). send you marketing information from time to time after you have purchased a Vitavia product from one of our retailers.  We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time

iv).  administer competitions and promotions that you enter with us from time to time and to distribute prizes

We do not sell your information to third parties.

We will not hold your personal information in an identifiable format for any longer than is necessary.  The warranty period for our greenhouse frames is 10 years and we will hold information for 5 years following the expiration of the warranty period in order to correctly identify and respond to any warranty claims.

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information.

You can exercise the above rights and/or manage your information by contacting us using the following details;

By Email:  info@vitavia.co.uk

By Post:  Vitavia Garden Products Ltd, Unit 2 Tuddenham Road Business Centre, Ipswich, IP4 3QN

By Phone: 01473 218 100

 

COOKIES

How we use cookies (not the edible sort!)

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or records visits to particular sites. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you would prefer. This may however prevent you from taking full advantage of our website.